Booking details
Booking Conditions
These booking conditions form the basis of your contract with Kalkan Oasis - please read them carefully. In these Booking Conditions, 'you' and 'your' means all persons included in the booking (including anyone who is added or substituted at a later date). 'We', 'us' and 'our' means Kalkan Oasis.
Making your booking
All products advertised on this website are subject to availability. To confirm a booking, a deposit of 10% (minimum £35.00) of the booking value must be paid by the party leader who must be over 18 and authorised to make the booking on the basis of these Booking Conditions by all persons included in the booking and their parent or guardian for all party members who are under 18 when the booking is made.
If the booking is made within 6 weeks of departure, the full cost of the holiday must be paid in order for us to confirm your holiday. Once we have received your deposit, we will despatch a confirmation invoice by e-mail to the party leader - at which point a binding contract between us begins. Your confirmation invoice contains all the details of your booking and, where applicable, the date that the balance of your payment is due. Please check this invoice carefully as soon as you receive it and contact us immediately if any information in it seems to be incorrect or incomplete as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy within 10 days of our sending the confirmation invoice.
The balance of your holiday cost must be paid in full 6 weeks prior to departure. A reminder will be sent out for the due balance by e-mail, 1 week prior to the due date. If the balance is not received in full by the due date, your booking may be cancelled by us and you could be liable to cancellation charges of up to 100% of the holiday price, because in this event we reserve the right to treat the booking as cancelled by you at any time up to the date of departure. You must therefore pay the balance by the due date or advise us in writing of any cancellation.
Security deposit
A security deposit of £50 is payable, refundable on your return subject to a nil damage report being received. The costs of any damage incurred during your occupation of the accommodation, will be deducted from the security deposit and any balance refunded to you. Should the cost of any damage incurred during your occupation of the accommodation exceed the value of the security deposit, you will be liable to pay us the additional amount arising
The cost of your holiday
We reserve the right to correct errors in both advertised and confirmed prices and we will do so as soon as we become aware of the error. Should an incorrect invoice be issued we will issue a new invoice and will not be bound by the price stated on the incorrect invoice. We reserve the right to change any prices on our website at any time. We will always offer the best price available to you at the time of your booking but if the price subsequently decreases or increases you will not be eligible for a refund of the difference nor will we ask you to pay any increase arising after the confirmation of booking invoice has been issued, subject to errors in the original invoice. On booking you commit yourself to the price as quoted and the payment conditions applicable to your booking and this price is then guaranteed.
Changes by you
If you wish to make changes to your holiday after the confirmation invoice has been despatched, you must notify us by e-mail as soon as possible and we will endeavour to assist. However, we cannot guarantee we will be able to meet any such requests.
If any changes are made at your request we reserve the right to charge an administration fee of £30.00 per booking payable immediately together with any additional costs incurred by ourselves or our suppliers.
Cancellation by you
Should you decide to cancel your chosen holiday after the confirmation invoice has been despatched, the party leader must inform us as soon as possible by e-mail. Your notification of cancellation will only be effective once it is received in writing by us and the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable, excluding amendment charges. Amendment charges are not refundable in any circumstances.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an administration fee of £30.00 must be paid.
Insurance
We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Changes and cancellation by us
Occasionally, we have to make changes to our products and services and, although we always endeavour to avoid this, we must reserve the right to make changes to your holiday. Most changes are minor but if we have to make a 'significant change' to your arrangements and if there is time to do so before departure, we will offer you the choice of the following options:-
(a) accepting the changed arrangements
(b) purchasing alternative products or services from us, of a similar standard to that originally booked if available.
A "significant change" in these Booking Conditions means a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away or the closure of all advertised swimming pools at your accommodation for more than 2 days. All other changes are treated as "minor" changes.
Occasionally, it may be necessary for the owner or designated person authorised by us to carry out a specific task, to enter the accommodation during your holiday for the purpose of quality control or to carry out emergency repairs. Wherever possible you will be notified of this beforehand in the resort, but we are not obliged to notify you in advance.
Force Majeure
We regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must inform us immediately. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, the party leader must write to us within 28 days of the party's return to the UK giving your booking reference and full details of your complaint. We cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Behaviour during your holiday
The accommodation we provide is only for the use of party members detailed on your confirmation invoice - sub-letting, sharing or assignment is prohibited. You accept responsibility for any damage or loss caused by you or any member of your party and full details of any such damage or loss must be agreed locally before you leave. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
We expect all members of your party to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Special requests and medical problems
If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. You must notify us within 10 days of despatch of your confirmation invoice if your special request does not appear on it. All special requests are subject to availability.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. The property advertised on this website has facilities which are standard to the area and lack features such as lifts or ramps for wheelchairs, the property is not childproof and is built into a hillside with steep or uneven approaches. Therefore you must give us full details in writing at the time of booking of any medical problem or disability and if we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
Safety standards
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
Delay
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may at their own discretion provide refreshments, meals and accommodation etc when delays occur. Your insurance policy may cover delays and claims should be made directly to the insurance company concerned with evidence of the delay as provided by the appropriate airline.
Transfers
If you have booked a transfer with us, you must inform us of your airline, flight number, arrival airport and time of arrival. Our representative will wait at the Arrivals area of the named airport with the name of the party leader prominently displayed. Should your flight be delayed or cancelled you must endeavour to inform us by phoning our emergency number stated in your confirmation invoice. If your flight is cancelled or delayed by more than 3 hours, your transfer may be cancelled and need to be re-booked. You should inform us of your new flight details so that a new transfer can be arranged, this may incur an additional charge.
Other important notes:
Vacating at the end of your holiday:
On the last day of your holiday you should vacate your accommodation by 12:00 noon (local time), but wherever possible we will allow you to stay longer if you have a late flight home.
Utilities:
Electricity and water supplies can fluctuate or are sometimes unavailable due to local problems. Water is heated by solar power and therefore, especially in early or late season may be limited by sunlight - not all accommodations have backup generators. Air-conditioning can fluctuate together with the power.
Cleaning:
Clean bed linen and towels and a light cleaning are provided at least once a week. Beach towels are not provided.
Withdrawal of Facilities:
Sometimes facilities have to be temporarily and unavoidably withdrawn at short notice such as pools (for cleaning), rooms where emergency repairs need to be carried out etc. Obviously these things are beyond our control and do not warrant a refund.
Swimming Pools:
Swimming pools vary in depth and due care must be taken by all members of your party to familiarise themselves with the depth of any pool used. The pool at villa Oasis is approximately 1.8 metres deep throughout. Pool terraces can be slippery when wet and it is your responsibility to take due care when around the pool area. Swimming pools are not heated. Occasionally, due to inclement weather, pools may not be available for use, when this is known to us we will try to advise you before you depart, however this may not always be possible.
Location:
Accommodation advertised on this website and in any other way may be situated on non-surfaced roads or tracks, built into steep hillsides and approached by steep or uneven paths and it is your responsibility to take due care when walking or driving in the resort.
Meals:
The cost of meals is not included in your holiday. You are responsible for making your own arrangements for all meals.
Flora and Fauna:
In hot climates, insects and other pests such as rodents, scorpions and snakes are fairly common and are not necessarily an indication of poor standards. Whilst property owners do their best to eradicate these, they are at the mercy of nature and cannot be held responsible for the presence of wildlife. Mosquitoes can be a problem and whilst the property advertised on this website has mosquito screens fitted and mosquito repellent machines, you are advised to bring or buy locally sufficient mosquito repellent for the duration of your holiday.
Building work:
It is usual for properties to be built during the winter months and left uncompleted for a period of time. In general, noisy building work is not allowed to continue after the beginning of May, however, other building work such as plastering, painting etc., is allowed to continue throughout the summer. We cannot be held responsible for any building or road workings carried out at any time.
Data Protection:
We at Kalkan Oasis believe your privacy is of the utmost importance. Kalkan Oasis will only use the information that it collects about you in accordance with the Data Protection Act 1998.
We may collect information about you to provide you with details of other products and services available. Any information provided by you will be treated in a responsible manner and no information will be collected unless it is given voluntarily. The information may be used by Kalkan Oasis to provide you with information about our products and promotions or for our own marketing purposes or research. You can at any point have your details removed from our database by sending an e-mail to marketing@kalkanoasis.co.uk and asking to opt out.
All information stored will be held in a secure environment. We may pass on your details to companies whose products and services are deemed relevant to you. You will be asked, on registering, whether you wish to opt out of this service and may opt out at any subsequent point by e-mailing marketing@kalkanoasis.co.uk and asking to opt out.
V1.02 01/06/2008 ©Kalkan Oasis
These booking conditions form the basis of your contract with Kalkan Oasis - please read them carefully. In these Booking Conditions, 'you' and 'your' means all persons included in the booking (including anyone who is added or substituted at a later date). 'We', 'us' and 'our' means Kalkan Oasis.
Making your booking
All products advertised on this website are subject to availability. To confirm a booking, a deposit of 10% (minimum £35.00) of the booking value must be paid by the party leader who must be over 18 and authorised to make the booking on the basis of these Booking Conditions by all persons included in the booking and their parent or guardian for all party members who are under 18 when the booking is made.
If the booking is made within 6 weeks of departure, the full cost of the holiday must be paid in order for us to confirm your holiday. Once we have received your deposit, we will despatch a confirmation invoice by e-mail to the party leader - at which point a binding contract between us begins. Your confirmation invoice contains all the details of your booking and, where applicable, the date that the balance of your payment is due. Please check this invoice carefully as soon as you receive it and contact us immediately if any information in it seems to be incorrect or incomplete as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy within 10 days of our sending the confirmation invoice.
The balance of your holiday cost must be paid in full 6 weeks prior to departure. A reminder will be sent out for the due balance by e-mail, 1 week prior to the due date. If the balance is not received in full by the due date, your booking may be cancelled by us and you could be liable to cancellation charges of up to 100% of the holiday price, because in this event we reserve the right to treat the booking as cancelled by you at any time up to the date of departure. You must therefore pay the balance by the due date or advise us in writing of any cancellation.
Security deposit
A security deposit of £50 is payable, refundable on your return subject to a nil damage report being received. The costs of any damage incurred during your occupation of the accommodation, will be deducted from the security deposit and any balance refunded to you. Should the cost of any damage incurred during your occupation of the accommodation exceed the value of the security deposit, you will be liable to pay us the additional amount arising
The cost of your holiday
We reserve the right to correct errors in both advertised and confirmed prices and we will do so as soon as we become aware of the error. Should an incorrect invoice be issued we will issue a new invoice and will not be bound by the price stated on the incorrect invoice. We reserve the right to change any prices on our website at any time. We will always offer the best price available to you at the time of your booking but if the price subsequently decreases or increases you will not be eligible for a refund of the difference nor will we ask you to pay any increase arising after the confirmation of booking invoice has been issued, subject to errors in the original invoice. On booking you commit yourself to the price as quoted and the payment conditions applicable to your booking and this price is then guaranteed.
Changes by you
If you wish to make changes to your holiday after the confirmation invoice has been despatched, you must notify us by e-mail as soon as possible and we will endeavour to assist. However, we cannot guarantee we will be able to meet any such requests.
If any changes are made at your request we reserve the right to charge an administration fee of £30.00 per booking payable immediately together with any additional costs incurred by ourselves or our suppliers.
Cancellation by you
Should you decide to cancel your chosen holiday after the confirmation invoice has been despatched, the party leader must inform us as soon as possible by e-mail. Your notification of cancellation will only be effective once it is received in writing by us and the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable, excluding amendment charges. Amendment charges are not refundable in any circumstances.
| Period before departure within which written notification of cancellation is received by us. | Cancellation charge. |
|---|---|
| More than 70 days | Deposit only |
| 29 - 70 days | 30% or £50 whichever is greater |
| 16 - 28 days | 50% |
| 8 - 15 days | 75% |
| 7 days - day of departure or later | 100% |
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an administration fee of £30.00 must be paid.
Insurance
We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Changes and cancellation by us
Occasionally, we have to make changes to our products and services and, although we always endeavour to avoid this, we must reserve the right to make changes to your holiday. Most changes are minor but if we have to make a 'significant change' to your arrangements and if there is time to do so before departure, we will offer you the choice of the following options:-
(a) accepting the changed arrangements
(b) purchasing alternative products or services from us, of a similar standard to that originally booked if available.
A "significant change" in these Booking Conditions means a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away or the closure of all advertised swimming pools at your accommodation for more than 2 days. All other changes are treated as "minor" changes.
Occasionally, it may be necessary for the owner or designated person authorised by us to carry out a specific task, to enter the accommodation during your holiday for the purpose of quality control or to carry out emergency repairs. Wherever possible you will be notified of this beforehand in the resort, but we are not obliged to notify you in advance.
Force Majeure
We regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must inform us immediately. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, the party leader must write to us within 28 days of the party's return to the UK giving your booking reference and full details of your complaint. We cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Behaviour during your holiday
The accommodation we provide is only for the use of party members detailed on your confirmation invoice - sub-letting, sharing or assignment is prohibited. You accept responsibility for any damage or loss caused by you or any member of your party and full details of any such damage or loss must be agreed locally before you leave. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
We expect all members of your party to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Special requests and medical problems
If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. You must notify us within 10 days of despatch of your confirmation invoice if your special request does not appear on it. All special requests are subject to availability.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. The property advertised on this website has facilities which are standard to the area and lack features such as lifts or ramps for wheelchairs, the property is not childproof and is built into a hillside with steep or uneven approaches. Therefore you must give us full details in writing at the time of booking of any medical problem or disability and if we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
Safety standards
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
Delay
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may at their own discretion provide refreshments, meals and accommodation etc when delays occur. Your insurance policy may cover delays and claims should be made directly to the insurance company concerned with evidence of the delay as provided by the appropriate airline.
Transfers
If you have booked a transfer with us, you must inform us of your airline, flight number, arrival airport and time of arrival. Our representative will wait at the Arrivals area of the named airport with the name of the party leader prominently displayed. Should your flight be delayed or cancelled you must endeavour to inform us by phoning our emergency number stated in your confirmation invoice. If your flight is cancelled or delayed by more than 3 hours, your transfer may be cancelled and need to be re-booked. You should inform us of your new flight details so that a new transfer can be arranged, this may incur an additional charge.
Other important notes:
Vacating at the end of your holiday:
On the last day of your holiday you should vacate your accommodation by 12:00 noon (local time), but wherever possible we will allow you to stay longer if you have a late flight home.
Utilities:
Electricity and water supplies can fluctuate or are sometimes unavailable due to local problems. Water is heated by solar power and therefore, especially in early or late season may be limited by sunlight - not all accommodations have backup generators. Air-conditioning can fluctuate together with the power.
Cleaning:
Clean bed linen and towels and a light cleaning are provided at least once a week. Beach towels are not provided.
Withdrawal of Facilities:
Sometimes facilities have to be temporarily and unavoidably withdrawn at short notice such as pools (for cleaning), rooms where emergency repairs need to be carried out etc. Obviously these things are beyond our control and do not warrant a refund.
Swimming Pools:
Swimming pools vary in depth and due care must be taken by all members of your party to familiarise themselves with the depth of any pool used. The pool at villa Oasis is approximately 1.8 metres deep throughout. Pool terraces can be slippery when wet and it is your responsibility to take due care when around the pool area. Swimming pools are not heated. Occasionally, due to inclement weather, pools may not be available for use, when this is known to us we will try to advise you before you depart, however this may not always be possible.
Location:
Accommodation advertised on this website and in any other way may be situated on non-surfaced roads or tracks, built into steep hillsides and approached by steep or uneven paths and it is your responsibility to take due care when walking or driving in the resort.
Meals:
The cost of meals is not included in your holiday. You are responsible for making your own arrangements for all meals.
Flora and Fauna:
In hot climates, insects and other pests such as rodents, scorpions and snakes are fairly common and are not necessarily an indication of poor standards. Whilst property owners do their best to eradicate these, they are at the mercy of nature and cannot be held responsible for the presence of wildlife. Mosquitoes can be a problem and whilst the property advertised on this website has mosquito screens fitted and mosquito repellent machines, you are advised to bring or buy locally sufficient mosquito repellent for the duration of your holiday.
Building work:
It is usual for properties to be built during the winter months and left uncompleted for a period of time. In general, noisy building work is not allowed to continue after the beginning of May, however, other building work such as plastering, painting etc., is allowed to continue throughout the summer. We cannot be held responsible for any building or road workings carried out at any time.
Data Protection:
We at Kalkan Oasis believe your privacy is of the utmost importance. Kalkan Oasis will only use the information that it collects about you in accordance with the Data Protection Act 1998.
We may collect information about you to provide you with details of other products and services available. Any information provided by you will be treated in a responsible manner and no information will be collected unless it is given voluntarily. The information may be used by Kalkan Oasis to provide you with information about our products and promotions or for our own marketing purposes or research. You can at any point have your details removed from our database by sending an e-mail to marketing@kalkanoasis.co.uk and asking to opt out.
All information stored will be held in a secure environment. We may pass on your details to companies whose products and services are deemed relevant to you. You will be asked, on registering, whether you wish to opt out of this service and may opt out at any subsequent point by e-mailing marketing@kalkanoasis.co.uk and asking to opt out.
V1.02 01/06/2008 ©Kalkan Oasis